DELIVERY/REFUND POLICY

 

Shipping Policy

 

Shipping costs are calculated using the Australia Post calculator. The cost is influenced by the size and weight of the product/s and your location. The exact shipping costs are calculated in the shopping cart and will be added to the order total before you checkout.

 

Delivery timeframe

 

Please allow approximately 3 (for Eastern border cities) to 14 working days (country, remote and over seas) for delivery. If there is a delay we will contact you by email or phone within 2 to 6 working days

 

Shipping Destinations

 

Equestrian Success Mindset (ESM) ships goods Australia wide and internationally

 

Return or Refund Policy

 

Our Return Policy is in addition to your rights under the Australian Consumer Law because ultimately, we want you to be happy with your purchase. Please read the following carefully to ensure you are fully aware of your rights under this policy and our obligations to you.

 

Change of mind returns

If you wish to return an item because you have changed your mind about your purchase, ESM will offer you an exchange voucher or refund provided that:

  • You return the item within 28 days of purchase;
  • The item is in resalable condition including that it is in its original packaging and it is undamaged

 

Returns:

Products can be returned if they are faulty (in which case, please accept our apologies). Faulty means

  • The product doesn’t work or is not of acceptable quality, or
  • The product is not fit for its intended purpose, or
  • The product is not what you thought it was, or
  • The product does not match the sample or our description.

 

You have the choice to

  • exchange it for the same product
  • exchange for a different product
  • accept a refund (excluding postage costs), or
  • accept a credit order

 

Company Information

 

Equestrian Success Mindset

ABN: 72 474 900 508

384 – 398 Blackall Range Rd, West Woombye 4559, QLD AUSTRALIA

07 5442 2451 or 0419 891 319

 

Website

 

Transaction Currency AUD “All transactions are processed in AUD”

 

Managing your information

 

We respect the privacy of the information you supply us. See our Privacy Policy for more information.